I'm curious how other companies are handling this. We have over 300 cell phones deployed at my company. We are a Google Workspace company so all phones are tracked through our google admin account by using the Google device management app.
Our main issue is with iPhones/iPads. They do not offer the same functionality that Android phones offer in our google admin console. We often times will get iPads/iPhones back with the pin and apple account changed to a personal account instead of the work account we set up for them. Typically the 2 factor auth is also changed to one of their personal numbers. Basically the new phone/tablet will be bricked.
With the user either quitting or being fired from the company it's next to impossible to get a hold of them to change the information back. Apple will unlock these phones if you can show the purchase order or invoice the phone was on. We purchase phones/tablets constantly so keeping track of the invoice number that is associated to each phone for years is a little far fetched.
What are you guys and gals using to track and transfer phones?
Happy long weekend everyone!